System Level Agreement

System Level Agreement

This may include terms and conditions for both the service provider and the customer, as well as additional reference documents such as contracts with third parties. Define an appropriate baseline. Defining the right metrics is only half the way. To be useful, metrics must be tailored to a reasonable and achievable level of performance. If strong historical measurement data is not available, you should be prepared to check and adjust the parameters later by a predefined process defined in the SLA. That`s why measurability is important. Quantifiable measures are clear and specific and can be divided into targets that constitute the preferred power and minimum values that indicate acceptable performance….



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